Frequently Asked Questions

Arcprojects.io is modular — you choose only the features your team actually needs, and your price is based on the modules you pick and your number of users. You never pay for tools you do not use. See the full breakdown on our pricing page.

Yes, at any time — during the trial or after your subscription begins. Add modules as your team grows, remove ones you no longer need, and adjust user counts whenever you like. Your billing adjusts to match, so your plan always reflects what your team actually uses.

No. Every future upgrade and enhancement to Arcprojects.io is included in your licence at no additional cost. New features arrive in your workspace automatically — there are no version upgrades to buy and nothing to install.

There is no minimum team size — the platform works for a solo practitioner and for a multi-office firm alike. Because pricing is per user and per module, a small team simply runs a small subscription and scales it up whenever the business grows.

Project and task management, timesheets, resource planning with interactive Gantt charts, cost and budget control, billing and invoicing, expenses, CRM, fee builder and rate cards, quotations and purchase orders, holiday management, approvals, file management, and reporting with 200+ ready-made reports. You mix and match the ones your business needs.

Team members log hours against projects and tasks, timesheets pass through a manager approval workflow, and approved hours convert directly into invoices at the correct billing rates. Nothing is re-entered between systems, which removes both the admin and the errors that come with it.

Yes. Rate cards let you set charge-out rates by role, grade, individual, or task — so a director's time is valued differently from a junior's automatically. The correct rate is applied when invoices are generated, with no side spreadsheet to maintain.

Yes. Arcprojects.io provides an API for third-party integration alongside data import and export facilities, so information can flow between the platform and the other systems your business relies on without duplicate manual entry.

Service businesses that sell time and run client projects — architects, engineers, interior designers, quantity surveyors, consultants, agencies, and IT companies among them. See our dedicated pages for architects, engineers, and interior designers.

Yes, free of charge and starting during your trial. Our team configures your workspace, imports your existing projects, clients, staff, rates, and historic time records from spreadsheets or another tool, and checks the results with you before you go live. Most businesses are fully operational within a couple of days.

Training is included free and delivered by role — everyday users learn time booking and expenses, while managers and partners cover reporting, resource planning, and configuration. Online tutorials and webinars are available whenever anyone needs a refresher.

Email info@arcprojects.io or call +44 (0) 151 528 9938, Monday to Friday between 9:00 and 17:30. Queries are prioritised by urgency, logged, and tracked to resolution — you are never left waiting without an update.

Please do — many of the features in Arcprojects.io today began as customer suggestions. Enhancement requests go directly to our product team, and when an idea helps service businesses work better it gets built and delivered to every customer at no extra cost.

Arcprojects.io is a cloud platform hosted on Microsoft Azure, which provides enterprise-grade performance, availability, and security. You access it from any browser with nothing to install, and we maintain a 99% uptime guarantee.

Sensitive data is protected with secure hashing and strict access controls, and daily automated backups protect your projects, timesheets, and financial records against loss. Your data stays safe and recoverable at all times.

Yes. Arcprojects.io provides data export facilities, so your projects, time records, and client information remain yours and can be taken with you. We would rather keep you with a great product than with lock-in.

Access is controlled by role, so team members see what they need for their work while sensitive commercial information — rates, margins, and financial reports — stays restricted to the people you authorise. You decide who sees what.