Pricing

How Modular Pricing Keeps Your Costs Predictable

Arcprojects.io is built for service businesses that bill by time and resource — agencies, consultancies, engineering practices and professional-services firms. Because you assemble your own package from individual modules such as timesheets, resource planning, expense tracking, invoicing and CRM, you never pay for capacity you will not use. Each module is priced clearly on a per-user, per-month basis, and one-time services like data migration and onboarding training are shown separately so your recurring bill stays clean and easy to forecast.

As your team scales, you simply adjust the number of active users or switch on additional modules from the same dashboard — there is no re-quoting, no migration project, and no disruption to live work. Billing is consolidated into a single monthly subscription, and because everything from time capture through to client invoicing lives in one platform, finance teams get an accurate, real-time view of project profitability without exporting data to spreadsheets.

Exactly how is my monthly bill calculated?

Your recurring subscription is the sum of every module you switch on, multiplied by the number of active users assigned to each one. Most modules — timesheets, task management, resource planning, expense tracking, invoicing and reporting — are priced per user, per month, so a five-person team using a given module pays for five seats of that module. A small number of account-wide modules are billed at a single fixed monthly rate regardless of headcount, and these are clearly labelled so you always know which line items scale with your team and which do not. One-time charges such as data migration and onboarding training appear separately and never recur, keeping your ongoing monthly figure clean and easy to forecast.

Can I cancel my subscription at any time?

Yes. Monthly subscriptions carry no long-term lock-in, so you can cancel whenever you choose from your account settings or by contacting our team. When you cancel, your plan remains active until the end of the current billing period you have already paid for, after which it will not renew and no further charges are applied. We do not impose cancellation penalties or exit fees. Before your access ends we recommend exporting any records you wish to retain so your historical project, timesheet and invoice data stays with you.

What happens when my 30-day free trial ends?

At the end of your trial, your account automatically converts to a paid subscription based on the modules and number of users you configured, and your first invoice is issued at that point. You will receive a reminder before the trial concludes so the transition is never a surprise. If Arcprojects.io is not the right fit, you can cancel any time before the trial ends and you will not be charged. Nothing you set up during the trial is lost when you continue — your projects, tasks, timesheets and settings all carry straight over into your live subscription.

Can I add or remove modules after I subscribe?

Absolutely. The platform is modular by design, so you are never locked into the package you started with. You can switch additional modules on as new needs emerge — for example adding resource planning when you begin scheduling across multiple projects, or invoicing once you are ready to bill clients directly from the system. You can also remove modules you no longer use. Changes take effect immediately and your subscription total is adjusted to reflect your current configuration, with any difference reconciled on your next invoice. There is no re-quoting process and no disruption to your live data when you adjust your package.

How exactly does seat and user counting work?

A seat corresponds to one active user account with login access to the modules you have enabled. You are billed for the number of active seats in a given billing period, not for invitations that were never accepted or for accounts you have deactivated. When you add a colleague mid-cycle, their seat is prorated so you only pay for the portion of the month they were active. Deactivating a user frees that seat for reassignment, which is useful for seasonal or contract staff. There is no minimum seat requirement, so a sole consultant and a hundred-person practice are both fully supported under the same flexible model.

Do you offer annual billing or volume discounts?

Monthly billing is the standard option and gives you maximum flexibility to scale up or down. For teams that prefer to commit for a longer term, annual billing arrangements and volume pricing for larger user counts are available on request — these are typically arranged as part of a Business or Enterprise agreement. If you expect to onboard a significant number of users or want a predictable yearly figure for budgeting purposes, contact our team and we will put together a quote tailored to your headcount and module selection.

What payment methods and currencies do you support?

Subscription payments are processed securely through Stripe, which supports all major credit and debit cards including Visa, Mastercard and American Express. Card details are handled entirely within the payment provider's PCI-compliant environment and are never stored on our own servers. Billing is presented in a clear, itemised format so you can see each module, the seat count, and any one-time charges before you confirm. If your organisation requires invoicing in a specific currency or via bank transfer for larger Enterprise agreements, let us know and we will confirm the available options for your region.

Where is my data stored and how is it protected?

Your data is hosted on secure, access-controlled cloud infrastructure and is encrypted both in transit and at rest. Access is restricted on a least-privilege basis, activity is logged, and regular backups protect against accidental loss. We follow GDPR principles for the handling of personal data, and we never sell or share your business information with third parties for marketing. Each customer's data is logically separated so that your projects, financials and client records remain private to your organisation. If you have specific data-residency or compliance requirements for an Enterprise deployment, our team can walk you through the available arrangements.

Can I export my data if I leave?

Yes. Your data belongs to you, and we believe you should be able to take it with you at any time. Core records such as projects, tasks, timesheet entries, expenses and invoices can be exported in standard formats for use in spreadsheets, accounting tools, or another system. This means there is no lock-in created by trapping your information — you stay with Arcprojects.io because it works for your team, not because your data is held hostage. We recommend running a final export before closing an account so your historical reporting remains available to you offline.

What integrations are available?

Arcprojects.io connects with the tools service businesses already rely on for payments and accounting. Payments and subscription billing run through Stripe, and PayPal is supported as an additional payment route where required. For finance teams, integrations with QuickBooks Online and Xero help keep invoices and expense records in step with your accounting ledger, reducing manual re-keying and reconciliation work. Enterprise customers can also request API access and bespoke integrations to link Arcprojects.io with internal ERP, payroll or single sign-on systems as part of a custom agreement.

What level of support comes with each tier?

Every subscription includes access to our support team by email, along with help documentation to get your team productive quickly. Higher tiers add faster, prioritised responses so urgent questions are handled sooner. Enterprise customers receive a dedicated account manager who oversees onboarding, coordinates training, and acts as a single point of contact for ongoing queries and account changes. Whatever your tier, our goal is the same — to make sure your team gets full value from the platform and never feels stuck when a question comes up.

Is there a contract or minimum term on monthly plans?

Standard monthly subscriptions run on a rolling basis with no fixed minimum term, so you are free to continue month to month for as long as the platform serves your team. This suits growing service businesses whose needs change as projects come and go. Enterprise agreements may include agreed contract terms, service levels, and bespoke conditions where an organisation prefers the certainty of a longer commitment. Either way, the terms are set out clearly in writing before you subscribe so there are never hidden obligations buried in the fine print.